Servis One, Inc. Mortgage Complaint

Servis One, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Virginia

On -/-/2016 I paid the REMAINING BALANCE of my mortgage in FULL via - check in the amount of $1.00. On -/-/2016, " - '' informed me my payoff could not be applied to my account until a $41.00 recording fee was paid. On -/-/2016 the $41.00 recording fee was paid via - check. Today, -/-/2016 I have received a late fee of - for the $1.00 remaining balance because - -/ '' - '' never applied my payment to my account ( violation of FCRA ).


My loan has failed to be reported as PAID IN FULL to ME or the credit bureaus ( violation of FCRA ). It is almost - and BSI continues to sit on my payments instead of applying them in hopes of squeezing out late fees from consumers ( violation of FCRA ). Today, I called BSI and refused to get off the phone until I had emailed proof of application of payments. " -, # - '' and " -, # - '' hung up on me on two different occasions as I sat in front of my computer waiting to receive this " promised '' email. I finally received a " payment history '' from - -, however the payments still show as unapplied! BSI has a long history of refusing to apply payments and charging late fees to consumers, not to mention daily harassing phone calls ( 3-5 per day ) starting the - of each month when consumers have a grace period until the -! When will someone DO SOMETHING about the - and - caused by this company on honest, hardworking, PAYING consumers like me!!!!!???? - -