Servis One, Inc. Mortgage Complaint

Servis One, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New Jersey

Filed a complaint against BSI - 2016. Sent my payment in on - -, 2016, they alleged it did n't arrive until - -, 2016. I feel as though I am being penalizing for complaining. It does n't take 5 business days to post. Either someone held the payment or did n't check the - - on the -. Secondly, I want to a full explanation of the $350.00 fee charged to my account ( - ) that they refuse to explain. I also want a full refund based on the reply given for the prior complaint. I do n't want a credit, I want refund.