Ally Financial Inc. Consumer Loan Complaint

Ally Financial Inc. Consumer Loan department,

Vehicle loan Problems when you are unable to pay Arizona

I have a DO NOT CALL on my file with Ally Financial. I received a Call from a representative who is assigned to my account. He must have realized afterwards of his mistake their was no message left. I called back spoke to a very pleasant representative named - - I immediately told her I received a call. She advised me it clearly is marked on my account DO NOT CALL. She did n't try to sugar coat it or make any excuses. She apologized for that being done. As she knows this was a clear violation of FAIR DEBT COLLECTION PRACTICE ACT. She asked me if I would like to speak to the representative handling my account. I said yes, he was unfortunately was n't available. So I opted to speak to his supervisor so he would speak to his rep as a coaching opportunity. The call was transferred to his supervisor -. - came on the phone his tone came across as if I was interrupting him from something more important. I began to explain that I was called when I should n't have been. Supervisor - stated very un-professional and not never apologized for this mishap. He


payment was deferred. He starred he sees that. There was n't ANY REASON to go over it because I was calling in about your EMPLOYEE! - tried to tell me with the deferral was approved but this will still effect my credit. I told him I know I got a - day for -, And I will have a - for -/-/- since my payments are due -/-/-. I told him once the payment post my account will be current. - tried to tell me my deferral wo n't be processed until -/-/16 even though my payment is set up to come out on -/-/16. I will get hit with ANOTHER - credit marker on -/-/16 when my deferral will be processed???!?! How is that possible when I just got THIS MONTH - day credit marker TODAY. He told me if I do n't care about my credit then that 's on me. First if all I had a PERFECT account for 20 months..I 'm sorry but my mother almost - - I had to fly back to -. So things/life do happen. Everyone at Ally had been wonderful E-ECPT -. It scares me that he is giving out INCORRECT INFORMATION. Especially since Ally just paid out on their class action lawsuit. I believe - was in violation on - - - -! I 'm by LYING about getting hit with another credit marker. How can you get hit with - credit markers in the SAME MONTH.