Capital One Debt Collection Complaint

Capital One Debt collection department,

Credit card Communication tactics Frequent or repeated calls California

I been receiving numerous calls from kohls to collect on past due amount owed, they call at different times with local numbers but leave a voicemail with their direct number. I been paying monthly payments of $25.00 but i could n't catch up due to monthly late fee of $35.00 due added every month on top of the $25.00 not being the past due amount. They been emailing me as well collection emails which i did not consent too. I finally responded to one of the emails in regards to offering a low apr/no late fee/low montly payment which i received a couple of these telling me my options, I called on -/-/- i received the email on -/-/- i specificcally called on these options offered via email, the representative advised me he could n't offer me the options only a settlement i advised him i cant do the amount of the setllement i wont be getting paid till -/-/- i will call you back if i can come with the amount. he said ok. So i called yesterday -/-/- im told my account has been charged off and my options expired on the -/-/- they acknowledged my call in regards to the options emailed on -/-/- but since it 's been charged off i no longer qualify. I felt misled and false misleading information on their behalf as well with the calling with local numbers more than once a day is ridiculous when im making as best to pay them.