Review and analysis of over 284 complaints against Capital One
Capital One consumers have reported over 284 official complaints related to Communication tactics. Out of the 284 consumer complaints against Capital One, 9% were disputed by the consumer (i.e. the consumer was not happy with how Capital One responded to their complaint) and 99% were processed in a timely manner. 3% of consumer complaints against Capital One resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 13% resulted in non-monetary compensation.
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Capital One Debt collection communication tactics frequent or repeated calls May 12, 2016 - I been receiving numerous calls from kohls to collect on past due amount owed, they call at different times with local numbers but leave a voicemail with their direct number. I been paying monthly payments of $25.00 but i could n't catch up due to monthly late fee of $35.00 due added every month on top of the $25.00 not being the past due amount. They been emailing me as well collection emails which i did not consent too. I finally responded to one of the emails in regards to offering a low apr/no late fee/low montly payment which i received a couple of these telling me my options, I cal... |
Capital One Debt collection communication tactics frequent or repeated calls December 17, 2015 - Kohl 's Credit Card Department has called - to - times a day for months now after I informed them that I will be paying the bill off in the near future. ... |
Capital One Debt collection communication tactics frequent or repeated calls November 22, 2015 - I get paid once a month due to -. I explained that I can only get paid once a month. After asking them to refrain from contacting me consistently, I get hung up then they call later that day. ... |
Capital One Debt collection communication tactics frequent or repeated calls November 19, 2015 - This is about a Kohl 's department store credit card balance due. The company or their representatives continue to call mutliple times a day at a minimum of three often more and have in fact called as many as 15 times in one week after being informed of the plan to pay the balance in question. We have asked numerous times to not be called and we have advised them that we will not make payments over the telephone due to scams and fraud issues. Still they continue to call even after making contact. This has been going on for more than two months. ... |
Capital One Debt collection communication tactics used obscene/profane/abusive language November 18, 2015 - Dear Capital One, To begin with, I have to choose a an issue which best describes my complaint, so I choose " communications tactic '' and I must choose a sub category, so I choose " used obscene, ... '' etc. There was nothing specific to my complaint with the CFPB. I disputed my debt with you in a letter dated -, which you did not conduct an investigation or send me results of your investigation. On - you sent me a letter with regard to my CFPB complaint, but you did not address anything about me disputing the balance of the judgment of $2000.00 ( which you say I owe you ). And on a... |
Capital One Debt collection communication tactics frequent or repeated calls October 26, 2015 - Kohls call me at least - times a day! I have asked them to stop and even informed them that they have closed my account. They were supposed to stop calling me for - days and send me something to do a cease and decease i believe, but that same exact day I was still receiving phone calls that never stopped! It is annoying and im starting to feel like they are harassing me, my voicemail fills up in less then two weeks with numerous messages from them. ... |
Capital One Debt collection communication tactics called after sent written cease of comm October 22, 2015 - I have received correspondence from this company both by mail and by phone call. They claim too be collecting for capital one for a credit account opened -/-/- and last paid -/-/-. I told them I have no recollection of that account and even if I did, that was over 14 years ago and I 'm sure the statute of limitations has expired twice in which to collect on said account. I have asked them on the phone to cease and desist and I have returned their collection letter asking them to cease and desist. I was told today by - that the only way they cease and desist is if I were to go into... |
Capital One Debt collection communication tactics called outside of 8am-9pm October 15, 2015 - Kohl 's charged off credit card is showing on my credit report as being charged off. On -/-/- I contaced Kohl 's to attempt to settle this debt. Kohl 's said a third party, -, had my account and I needed to contact them. I contacted - ( - ) -/-/- and was told that due to the age of this debt ( they mentioned it was over 4 years past due : last acct field -/-/- ) they could n't take payment even if they wanted to and would have to send back to Kohl 's. I immediately called Kohl 's back and was told the process would take a few days if - was actually going to send back... |
Capital One Debt collection communication tactics called outside of 8am-9pm October 14, 2015 - I spoke with - - around - - - - on -/-/2015. They called to resolve a debt that I have with a - Credit card. I agreed to pay - installments of $180.00 on starting on -/-/2015 followed by - more payments taken out on -/-/2015 and the last payment on -/-/2015. I agreed to terms and hung up the phone. Later the same night I received an alert from my bank that a transaction was declined of $180.00. ... |
Capital One Debt collection communication tactics threatened to take legal action September 22, 2015 - Hello, I am hoping you can help me, please. -/-/- when I was -, I got my first Credit Card through Capital One. I barely had any work history so I never thought I 'd get approved, but decided to try anyway. Fast forward through a few years, I tried to make it living on my own and racked up a lot of credit card debt. This card was closed with a balance of somewhere in the mid to high -. -/-/-, a judgment was opened against me and they asked me to appear in court ; which I declined due to a snow storm and the long commute, but my father and I spoke with whoever was handling the c... |
Capital One Debt collection communication tactics frequent or repeated calls September 21, 2015 - Kohls calls all hours of the day and night from out of town numbers continually. I have proof that they call - to - times a day at innappropriate hours. ... |
Capital One Debt collection communication tactics frequent or repeated calls September 10, 2015 - I had some medical issues and failed behind on my payments but a few month ago I paid $180.00 on -/-/2015 and brought the account back on track. At the time I made that payment Capital One had a restriction on the account and was calling me asking for that payment because they understood and wanted to work with me. So, I call them after that payment and asked if they could remove the restriction off the account. They said I would n't be able to use the account again so, they could n't take the restriction off. So, I stop making payments on the account ending in -. A few month goes b... |
Capital One Debt collection communication tactics frequent or repeated calls September 9, 2015 - I lost my job on - -. as a result I was 4 months behind on making my payment. I communicated every month with Capital One each step. I found employment and advised them I would make a payment on - -, due to I get paid once a month on the - of each month. I later advised I would call the following Monday and verify my true pay date, because the - fell on a weekend. I called and confirmed I would pay on the -. It was also during this call that I was advised that I my next - payments would be the amount - plus - half of - payment to keep my account current. - a... |
Capital One Debt collection communication tactics frequent or repeated calls September 4, 2015 - Kohl 's department store keeps calling me, at least - times a day ... |
Capital One Debt collection communication tactics threatened to take legal action July 10, 2015 - I have received at least - fake court documents citing Wage Garnishments that have been left at my door. I live in VA and this particular collection company is also located in Virginia - - - - , - located at - - - - - - -, VA. The debt dates back to -/-/- or earlier. I was taken to court and my wages were garnished for the amount I owed Capital One ( in -/-/- ). Now I have a new company contacting me with fake Wage Garnishments. There 's no summons filed with the court and no court case in the court systems listing. They also have an incorrect addr... |
Capital One Debt collection communication tactics frequent or repeated calls June 14, 2015 - I continue to receive repeated calls from this number. They claim to be Capital One and they call - to - times a day, 7 days a week, and it is beginning to be disruptive and unacceptable. ... |
Capital One Debt collection communication tactics frequent or repeated calls June 11, 2015 - I owe Kohls some money and I cant afford to pay it back and they are calling my - year old widowed mother constantly. I do not live with her. ... |
Capital One Debt collection communication tactics called outside of 8am-9pm June 11, 2015 - I am with a debt consolidation company. Kohls has been made an offer to settle my debt but has not yet accepted. In the interim they have been calling my previous residence occupied by my husband ( separated - at - and midnight.Most recently on Tuesday the -. Are they allowed to call this late? My husband and son have been awakened on several occasions and I feel it is bordering on harrasment. ... |
Capital One Debt collection communication tactics frequent or repeated calls June 10, 2015 - This company calls me repeatedly throughout the day, every day, of the week. From morning until night. They have never left a message. They use multiple numbers to call me from. It interrupts me at work. it interrupts me at home while I care for my young son. I have answered - in the past but nobody communicated on the other line. They call - times a day for months now. ... |
Capital One Debt collection communication tactics frequent or repeated calls May 27, 2015 - Very Arguementive, Recording without permission, have told several times to quit calling and have told to quit recording and they still do anyhow. they call about a bill that was supposedly quite a few years ago but just now getting ahold of me, Falsely making reports that they have talked to me before ( at times I was not home ) Representing companies that they are not. They call several times a day /week Tired of the attitudes ... |
Capital One Debt collection communication tactics frequent or repeated calls May 26, 2015 - The same number calls me many times a day, especially while I 'm working or Unable to answer the phone and wo n't leave a message so I 'm unable to respond to their harassment. ... |
Capital One Debt collection communication tactics frequent or repeated calls May 12, 2015 - Capital One Auto Finance calls me multiple times a day even though I pay my bill on the same date every month which is the - of every month. They call me from different phone numbers stating that my bill is due and/or late which is inaccurate because I have auto-pay set up with my bank and it comes out of my check automatically the - of every month. ... |
Capital One Debt collection communication tactics threatened to take legal action May 7, 2015 - - I get a letter from an attorney saing or warning me that a creditor is about to sue me, and that he is willing to help fight it. Then in the next - of days I get a letter form HSBC Bank Nevada , N.A . that I should call them or they 'll be forced to settle a judgement in court. ... |
Capital One Debt collection communication tactics frequent or repeated calls May 5, 2015 - Daily phone calls, no messages left. Calls start at - and continue until -. ... |
Capital One Debt collection communication tactics threatened to take legal action April 26, 2015 - I am having a permanent hard ship due to now only working part time and have not been able to afford the payments due to paying for food, utilities and mortgage, also I have a - year old daughter and have to pay - a month in day care. Due to numerous calls every day to the point of harassment causing me extreme stress, my daughters uncle offered to help me by loaning me the money to try to settle the debt. On - - 2015 I called and gave permission for them to discuss the matter with him they were not willing to consider the settlement we offered they only wanted full payment even wi... |
Capital One Debt collection communication tactics frequent or repeated calls April 3, 2015 - - rewards card transferred to Capital One. Have not received new card or account number not able to pay account balance under old login and not able to pay on new account without knowing account/card number. Have been called repeatedly, - times per day, and outside of normal business hours. ... |
Capital One Debt collection communication tactics frequent or repeated calls March 23, 2015 - I got a phone call a week ago from number ( -MO, USA which was Kohls asking me to pay for my debt that I owed to them, which is $200.00. I told them at the time that I could not afford to pay the bill. They asked me if I could make payments, and I told them no. ( side note I am currently waiting for my tax return and that was to exactly 1 week ago today. ) This past weekend I started to receive repetitive from phone calls from ( - ) - starting on Saturday. ( Sidenote : this is not the - time I have gotten my multiple phone calls in - day from a unknown number ; please see atta... |