Review and analysis of over 5 complaints against KeyBank NA
KeyBank NA consumers have reported over 5 official complaints related to Late fee. Out of the 5 consumer complaints against KeyBank NA, 0% were disputed by the consumer (i.e. the consumer was not happy with how KeyBank NA responded to their complaint) and 100% were processed in a timely manner. 60% of consumer complaints against KeyBank NA resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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KeyBank NA Credit card late fee May 1, 2016 - KeyBank has consistently posted payments made to my account late. A payment of $330.00 was mailed by - 's BillPay service, and was confirmed to have been delivered to Key by -/-/2016. KeyBank did not post the payment until -/-/2016, 5 days late. Since the due date was -/-/2016, KeyBank assessed a $25.00 late fee. A payment sent the next month also posted late. - mailed a check in the amount of $95.00, and confirmed it was delivered by -/-/2016. KeyBank did not post the payment until -/-/2016, 6 days late. ... |