First National Bank of Pennsylvania Bank Account Or Service Complaint

First National Bank of Pennsylvania Bank account or service department,

Checking account Account opening, closing, or management Pennsylvania

First National Bank took over Metro Bank. Due to the level of customer service I received, I made the decision to close my account. Prior to closing my account a recurring payment caused my account to be overdrawn, to which I was charged substantial fees. I went to the bank in person on - -, 2016 and closed the account. The account was brought to a zero balance. Without my knowledge or consent, on - -, 2016, the account was reopened due to a recurring payment of -. Now, as of - -, 2016, my account has a negative balance of $68.00 due to overdraft fees, many of which are being charged every three days. I was not made aware that this would happen nor that they even reopened my account, so how would I have known that I was even overdrawn and that fees were being applied? This is unfair and deceptive to myself and other consumers. I called to speak with a manager located at the - - branch in -, PA, who was very snippy with me even when I said that I would be filing a complaint with the CFPB ; her response was " If you feel the need to do so, go ahead. '' It is important to note that when the account was closed, I was never made aware to cancel my recurring payments. I assumed that like other companies ( Such as - ), I would receive an email stating that my payment information needed to be updated. Never did I imagine that a closed account would be reopened without my knowledge.