Finance of America Mortgage LLC Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Finance of America Mortgage LLC Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Michigan

I started my loan application with - about 2 weeks ago. After putting a rate review on there website I received a call from - - -. The reason I went to their listing was because they were boosting a - closing cost refi for my situation. After speaking with - he assured me that it was indeed a zero closing cost loan. All I would have to pay was for the appraisal $450.00 and have money at closing to cover my escrow for the year. After 2 weeks of sending the required paperwork in, they then notify me that I would have to bring $2800.00 to closing. This includes my escrow and which is right around $1000.00. So they are hitting me with $1800.00 with fees after their site and - said there would be none. In my eyes this is the definition of bait and switch. Since locking in my rate the rates have gone up so if I were to go with another lender I would not get the 3.25 % rate on my 15 year loan. So not am was I charged for an appraisal that is squandered if I do not continue and pay their fees that they did not disclose and assured me I would not be paying, it will cost me thousands in the long run if I do not pay up ...

Finance of America Mortgage LLC customer in Michigan
Apr 26, 2016

* Source: CFPB Complaint Database

Finance of America Mortgage LLC response to complaint:
Closed with explanation

Consumer disputes how Finance of America Mortgage LLC handled their complaint

Created with Highcharts 4.2.3Finance of America Mortgage LLCComplaint HistoryComplaints6/20158/201512/20153/20164/201600.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Finance of America Mortgage LLCApplication, originator, mortgage broker57.1%28.6%14.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker0.8%5.3%6.3%1.1%2.4%8.2%74.6%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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