PNC Bank N.A. Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

PNC Bank N.A. Bank account or service department,

Checking account Problems caused by my funds being low Pennsylvania

PNC manipulated the order in which they processed transactions in order to gain fees they were not due. They then refused to refund the insufficient funds applied on an account which had not overdrawn at all. They cited - instances where they refunded fees. Once was because my husband 's payroll check company changed and they did not notify us until the Tuesday before and it was too late to cancel bills which were scheduled. I was very grateful they overturned that charge. The second time we were overdrawn by -. I did not request they reverse the charges, they did it on their own. The entire correspondence is documented and will be attached.

PNC Bank N.A. customer in Pennsylvania
Apr 14, 2016

* Source: CFPB Complaint Database

PNC Bank N.A. response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3PNC Bank N.A.Complaint HistoryComplaints1/20162/20163/20164/20165/20166/20167/20168/201602.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PNC Bank N.A.Problems caused by my funds being low61.7%38.3%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageProblems caused by my funds being low2.6%46.2%41.1%2.9%3.4%3.1%0.6%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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