BMO Harris Bank Account Or Service Complaint

Checking account Account opening, closing, or management

BMO Harris Bank account or service department,

Checking account Account opening, closing, or management Kansas

I went to BMO Harris Bank located at - - -, -, KS - to open a checking account. When I received my first statement I noticed the bank opened a credit line without my consent. I asked the bank to close the line of credit and so they mailed me a form to sign giving them consent to close the credit line. I brought the paperwork into the branch on -/-/2016 and was assured the line of credit would be closed. On -/-/2016 I noticed the line of credit was still open. I spoke to the branch manager and he told me the banker handling my account must be busy and he 'd talk to her about it the following week. Today is -/-/2016 and my line of credit remains open.

BMO Harris customer in Kansas
Apr 11, 2016

* Source: CFPB Complaint Database

BMO Harris response to complaint:
Closed with explanation

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How BMO Harris handles Account opening, closing, or management complaints

Created with Highcharts 4.2.3BMO HarrisComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201312/20133/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201512/20152/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20174/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BMO HarrisAccount opening, closing, or management0.8%78.6%13.5%4.0%0.8%1.6%0.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAccount opening, closing, or management0.1%8.6%3.3%1.8%3.7%15.8%66.2%0.6%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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