Servis One, Inc. Mortgage Complaint

Servis One, Inc. Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure California

Ridiculous!!! I have been in review since - - Nobody at BSI Financial , our Servicer, will respond to our requests. When we send documents, we hear NOTHING. They do not respond to us, nor our counselors -, - and - at - -. And DO NOT SAY YOU DO NOT HAVE AUTHORIZATION TO SPEAK TO - AND CLOSE THIS CASE, like you tried to last time. My written authorization is attached. - also tried sending our help request to the investor, - and they did n't even bother to respond either. We have so many emails to them sending documents and then following up, and only TWICE has BSI responded to the emails. BSI, kept insisting that they never received any of the documents for the modification review. We continued to send the documents that they requested, it 's been over 1 year now. Since the beginning of the modification process they always had an excuse they never received documents for modification review


us or the borrower. Getting someone to respond is like pulling teeth to say the very least ( see attached, all emails with NO RESPONSES ). We have reached out to the counselor assigned, - -, numerous times, no one returns our emails or calls. I tried calling three times on - and was placed on about 30 minute hold each time with no answer. Out of desperation, I have also recently emailed reps from the past - - and - - to help, but no response from them either. We need a DEDICATED person to be assigned to this case - the people thus far have done nothing to help. Please see attached, just a FEW of the emails we have sent that NOBODY has responded to. PLEASE HELP. Nobody is trying to help. They put us on hold for a very long time, or they do not respond to numerous emails. PLEASE HELP.