Servis One, Inc. Mortgage Complaint

Servis One, Inc. Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Florida

My name is - - my property address is - - - -, -, Florida -. Servicing Lender is BSI Financial Services. My loan number is -. I am writing because I was approved for a trial modification and was supposed to make three trial payments commencing in - -, - my last payment being in - 2015. I have now completed all my payments and have yet to receive the permanent modification. My representative assigned to my case is - - phone number - ext - however, I have left him numerous messages and he is never available and never returns my calls. I have called their attorney and they have advised me that they do not know why I have n't received the permanent modification. I have continued to make my monthly payments however, I am concerned as I am still in foreclosure and the bank does not complete my modification nor give me a valid reason why it is still pending.