The Western Union Company Money Transfers Complaint

International money transfer Wrong amount charged or received

The Western Union Company Money transfers department,

International money transfer Wrong amount charged or received New Jersey

I was trying to send some money to an individual - trough western union. The problem was that I need it immediately because was an emergency at the moment. However, western union asked me for a photo identification, so they will make the money available to the receiver, otherwise western union would not be able to continue with the transaction. I did send the photo id to western union after a couple days and western union said they approved and money was available to the receiver.I did not want the money to be received by the receiver anymore because I send the money already in some other way, so I want it to get my money back as it should be and I did get my money back, but they charge me for the transfer of money which I never send because I received the money myself. I called them 2 times and they told me me that they would not charge me any fees for doing that, but they did and that is my complaint.

The Western Union Company customer in New Jersey
Apr 01, 2016

* Source: CFPB Complaint Database

The Western Union Company response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3The Western Union CompanyComplaint HistoryComplaints2/20164/20165/20169/201600.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3The Western Union CompanyWrong amount charged or received75.0%25.0%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageWrong amount charged or received1.0%72.5%21.7%1.9%1.9%1.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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