Citizens Financial Group, Inc. Consumer Loan Complaint

Citizens Financial Group, Inc. Consumer Loan department,

Installment loan Taking out the loan or lease Pennsylvania

After several attempts to resolve a credit denial based on erroneous information I remain frustrated with the FCPB, -, Citizens Bank, and - - stores so I am attempting yet again to correct this situation. 1. - - stores employees are not trained in sales of financial products such as the Citizens Loans associated with the - - Upgrade Program. After discussing the situation with the manager of the - - - on - - in - PA he recognized the need for further training for - employees as they were not providing customers with factual information regarding the financing associated with the upgrade program. He also admitted that the way the information was provided for credit checks did not give customers a way to ensure the employee was providing the correct information. All information with the exception of the social security number was input onto a handheld device by the employee so errors could easily occur. Moreover the customer did input the social security number but is unable to verify correct input as the numbers were all starred out to protect the customer. So


Denial by Citizens Bank was based on information from - that is nowhere to be found on my - credit report as none of the reasons ( garnishment, attachment, foreclosure, repossession, judgement or collection ) for denial provided have ever happened to me and do not appear on the credit report provided to me. Thus either - is not providing me with my correct and valid credit report or Citizens Bank has given them incorrect information to run credit check or just refusing to admit to errors. Moreover - does not provide a way to dispute this credit check because I did authorize it. But - will not help with correcting the information provided to Citizens Bank. To sum up I am filing complaints against : 1. - - - for failure to train employees is sales of financial products such as personal loans and allowing customers to verify the information provided as correct. 2. Citizens Bank for refusing to investigate their errors in processing my application either with - -, Citizens One Employees or -. 3. - refusal to investigate how Citizens One Bank was provided this erroneous information or provide me with the credit history that has the incorrect information for dispute. As of - - my - Credit Score is excellent at - with no public records ( garnishments, foreclosures, attachments, repossessions or attachments ) on the report. I have worked very diligently to keep my credit rating as excellent and I do not wish to have this error remain on my history. Thank You for your help with this matter. - - -