Equifax Credit Reporting Complaint

Credit monitoring or identity protection problem cancelling or closing account

Equifax Credit reporting department,

Credit monitoring or identity protection Problem cancelling or closing account New Mexico

On -/-/2016 I requested a freeze on my Equifax credit file over the automated line -. The freeze request was accepted. A letter was to follow with my -digit pin number. Over one month later nothing has been received. Equifax has my correct mailing address as I have recently received mail from them. So now I am locked out of my Equifax credit file. There is no person customer service number for Equifax.

Equifax customer in New Mexico
Mar 21, 2016

* Source: CFPB Complaint Database

Equifax response to complaint:
Closed with explanation

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How Equifax handles Credit monitoring or identity protection complaints

Created with Highcharts 4.2.3EquifaxComplaint HistoryComplaints10/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20167/201610/201611/201612/201601020304050Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3EquifaxCredit monitoring or identity protection80.1%1.8%17.3%0.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit monitoring or identity protection0.0%18.4%0.1%14.6%65.5%1.2%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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