Review and analysis of over 28 complaints against KeyBank NA
KeyBank NA consumers have reported over 28 official complaints related to Using a debit or ATM card. Out of the 28 consumer complaints against KeyBank NA, 7% were disputed by the consumer (i.e. the consumer was not happy with how KeyBank NA responded to their complaint) and 100% were processed in a timely manner. 61% of consumer complaints against KeyBank NA resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
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KeyBank NA Bank account or service using a debit or atm card March 18, 2016 - I opened up a checking and saving account with Key bank in - Washington, on - - 2016. I was told by the teller she has order my debit card and checks the day of opening. And that it would take - 10 business days to arrive to the bank. I was called on - - to pick up Checks. I thought I would be picking up my debit card as well. When I went to go pick up my checks there was no debit card. I was then told by another teller that my debit card was never ordered. I request for a manager to give me a call back. But the manager never called me back to check on my concern. Then 3 days... |
KeyBank NA Bank account or service using a debit or atm card December 19, 2015 - I have opted out of debit card overdraft, meaning they should decline all debit card transactions when there is no money in account. They put through a - charge which overdraw my account by $3.00 and they assessed a - dollar fee. I called and they were able to reverse the fee and it left my account negative. I was not informed if I left it negative they would then assess another - dollar reacurring fee. Now because they waived the - fee there is nothing they can do I ca n't even close my account until it is paid, because I will receive another fee because I only get paid once a m... |