Ally Financial Inc. Consumer Loan Complaint

Ally Financial Inc. Consumer Loan department,

Vehicle loan Problems when you are unable to pay Pennsylvania

First, our vehicle account is financed thru Ally Bank & it is under my father-n-laws name. Due to financial hardship, we became 3 months behind on our truck payment, which was - -, - & - - plus late fees. I forwarded an email to Ally Bank on -/-/- regarding our Extension Options, they emailed me back on -/-/- requesting to call them. I called Ally Bank on -/-/- & spoke to a lady named - @ - ext. # - & explained our situation & to see what our - Options were. Being that we was 3 months behind, Ally Bank was ready to repossess our vehicle unless, according to -, that we made a payment of $620.00 that day, -/-/-, which would be our - vehicle payment & hold off the repossession & they would push - & - 's payments plus late fees to the end of the loan, so we borrowed the money to pay the - 's payment through - - Speed Pay. After making the payment I called - back to confirm that she received the payment. - said it would take 24 hours to post & there would be an extension fee &


on -/-/- & I do have a confirmation & attached documents to prove & show you along with all of my notes, dates, names, numbers, etc. So last night on -/-/- my father-n-law calls me stating that Ally Bank called him stating they wanted $1000.00 +plus now & that I need to called them. This morning -/-/- I called Ally Bank regarding why they was calling & why they was wanting such an amount of money? First I called -, this number is off of their own Ally Bank website & first spoke with a " Rein '', she was wanting to do an extension with us?? Which was quite confusing & frustrating because we had already been approved for the extension in -, so we thought. Once I explained to her who we spoke with & why I lost signal with her on the phone & I had to call back. The second time, I spoke with " - '', once again explaining the agreement from -, in a confession from this agent, the confirmation number # - for the extension was applied to the wrong account!! Seriously!!?? So she said she needed to transfer me to an account specialist. This is the - person we have spoke with this morning! So " - '' who is on the phone now is supposed to be an Account Specialist in Collections, upon going through the whole explanation again & " - '' also see 's that the confirmation for the extension was applied to the wrong account, she wasted no time in transferring me to " - '' in which I left - voice mails for her asking her to call me back!! So because Ally Bank messed this all up, no one there want 's to take responsibility in fixing this!! I got no where, I got no results & no one has called me back & they have my name, address & phone number!! We called for help, so we do n't lose our vehicle, without a vehicle, my husband ca n't go to work & pay our bills & then Ally Bank screws this all up!! Please, please help us!! Thank you!