Navy FCU Mortgage Complaint

VA mortgage Credit decision / Underwriting

Navy FCU Mortgage department,

VA mortgage Credit decision / Underwriting California

We applied for a VA loan with Navy Federal Credit Union. We went under contract and had - days to remove a funding contingency. The credit union told us, our realtor and the seller 's realtor that we were approved for the loan. Then one week before closing the credit union changed their decision and pulled back the funding approval. The reason given was we do n't have employment in the state where the property is located. - - is the day we are bound by contract to close on the loan. It is the seller 's intentions to take a our $4000.00 earnest money down payment. My husband and I have both served this country for - - years of service and never thought we would be treated this way by a financial institution professing to support military members. For a week now we have been trying to get the credit union to help us get our earnest money back and they wo n't even answer our phone messages.

Navy FCU customer in California
Mar 14, 2016

* Source: CFPB Complaint Database

Navy FCU response to complaint:
Closed with explanation

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