Servis One, Inc. Mortgage Complaint

Servis One, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Arizona

Refer to complaint -. The complaint was not resolved. The company did not correct my mortgage payment effective - 2016 per their response. They admitted that they stole $1200.00 from my escrow account to pay someone else 's taxes and that they penalized me by raising my monthly payment. They made their correction effective - 2016 leaving me to pay the $890.00 for - which is $220.00 more than was due for - 2016. Their response did not address the other issues at all ... the fact that they have consistently paid my - taxes late costing me late fees and interest. They did not respond to my request for a refund of the late fees and interest that they again stole from my escrow account. They also did not speak to their insulting and derogatory message " This is an attempt to collect a debt and any information obtained will be used for that purpose. '' This statement is made on every call I have made to them and also appears in their response letter. They are not attempting to collect a debt, my account is not past due, I am calling them with questions and they are not a collection agency ... they are my mortgage company. I am 100 % dissatisfied with their response and demand action.