HSBC North America Holdings Inc. Mortgage Complaint

HSBC North America Holdings Inc. Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

HSBC - - - - - - - - - , - -, CA - Why is HSBC refusing to release a lien on a property to which THEY HAVE ALREADY TA-ED THE HOMEOWNER ON THE LOSS?? On -/-/- and on -/-/- we mailed a Lien Release Request to HSBC. See attached copy of Lien Release Request Cover Sheet. Also see attached Confirmation of Receipt from the US Postal Service showing delivery on -/-/-. On -/-/- we were told that this file was being handled by the New York Lien Release Team and given their direct email address to email the docs that we had mailed previously. See attached copy of our email dated -/-/-, the emailed attachments ( current Title Report, Recorded Assignment to HSBC Bank, a fax from HSBC Bank dated -/-/-, and Authorization to speak with our company ), and the response from the Lien Release department indicating receipt of our email. We have been calling multiple times per week since then. The reps can not tell us anything except it has not been sent to the county to be recorded. We have requested a response from the lien release team multiple times since this started. No one has ever once returned our phone calls. Why is HSBC refusing to release a lien on a property to which THEY HAVE ALREADY TA-ED THE HOMEOWNER ON THE LOSS - See attached Cancellation of Debt for the Tax Year -.