Discover Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Discover Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Virginia

-/-/- as was looking to consolidate my mortgage and my equity line. Knowing this was going to put me near loan to value I specifically asked - -, Doscover Home Loans Officer, about the mortgage insurance. I was assured that it would automatically drop off after five years. Now I 'm told he lied to me by - and that I will have to pay it until -/-/- unless I pay the mortgage down to -. I have the specific emails where this was discussed. He even added that it could possibly come off after - but only if I have the loan value down but assured me that after 5 years it would drop automatically. Attached is the email. Now I am stuck paying mortgage insurance for a long time and negating the savings of combining my to loans. It appears that this was possibly just someone trying to close deals to meet quotas and not being concerned about the customer. And yes I am now show. The document I signed at closing. While I am sure the closing attorney - - went over this document I had already made sure I was up to date on the mortgage insurance issue by discussing it in detail with the loan officer. I would like to know what my options are.

Discover customer in Virginia
Feb 24, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints5/20131/201411/20146/20158/201510/20152/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverLoan servicing, payments, escrow account62.5%25.0%12.5%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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