BMO Harris Mortgage Complaint

BMO Harris Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Arizona

We completed a refinance that closed on - -, 2015. As part of that closing, $3300.00 was to be applied to principal reduction ( i.e. the refinance amount was larger than what was needed to pay off the old loan and closing costs ). Several months have gone by, and I have asked my bank repeatedly for an explanation on where that principal reduction appeared on my statements, and they have not been able to communicate this. I see that on -, a curtailment amount of $400.00 was applied, but $2900.00 remains unaccounted for. The bank 's mortgage transaction statements are totally confusing and not clear.