BMO Harris Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

BMO Harris Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Arizona

We completed a refinance that closed on - -, 2015. As part of that closing, $3300.00 was to be applied to principal reduction ( i.e. the refinance amount was larger than what was needed to pay off the old loan and closing costs ). Several months have gone by, and I have asked my bank repeatedly for an explanation on where that principal reduction appeared on my statements, and they have not been able to communicate this. I see that on -, a curtailment amount of $400.00 was applied, but $2900.00 remains unaccounted for. The bank 's mortgage transaction statements are totally confusing and not clear.

BMO Harris customer in Arizona
Feb 22, 2016

* Source: CFPB Complaint Database

BMO Harris response to complaint:
Closed with explanation

Created with Highcharts 4.2.3BMO HarrisComplaint HistoryComplaints12/20112/20123/20124/20125/20126/20127/20128/20121/20132/20133/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20157/20158/201510/201511/20151/20162/20164/20165/20168/20161/20173/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BMO HarrisLoan servicing, payments, escrow account82.7%3.8%8.3%2.3%2.3%0.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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