Santander Bank US Credit Decision / Underwriting Complaints

Review and analysis of over 17 complaints against Santander Bank US

Santander Bank US consumers have reported over 17 official complaints related to Credit decision / Underwriting. Out of the 17 consumer complaints against Santander Bank US, 35% were disputed by the consumer (i.e. the consumer was not happy with how Santander Bank US responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Santander Bank US resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.

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New Credit Decision / Underwriting Consumer Complaints


Santander Bank US Mortgage credit decision / underwriting

October 12, 2016 - I was married with a second mortgage on a home. We divorced 10 years ago, she remained in the house. The second mortgage was n't getting paid and was charged off in - of 2013. She went to sell the house and the bank would only accept a payment of $ - for the balance of the charged off loan ( $ - ). We offered to pay the full balance because there was $ - plus in equity. The bank refused the money and we paid the $ - Now the bank is reporting this as a short-sale. This was not a short sale due to the fact that we walked away with $ - at closing. There was more than enough mone...

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Santander Bank US Mortgage credit decision / underwriting

February 18, 2016 - My husband and I refinanced in - ( two weeks outside of HARP eligibility ) with Santander ( formerly Sovereign Bank ). In -, my husband and I divorced, requiring me to refinance alone, in order to remain in my home. The lender refused to consider the combination of my - income and private - income, and required me to add my elderly retired father as a co-signee/guarantor, as a condition of refinancing, both in - and again in -, when the loan was refinanced to a lower interest rate. After reading CFPB Bulletin 2014-03, I believe this action violated the law, because my - in...

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Santander Bank US Mortgage credit decision / underwriting

December 14, 2015 - I have a - lien showing up on the Title to my home that I need subordinated in order to qualify for a rate & term refinance. I am trying to pay off my 2nd mortgage which was taken out when I purchased the property, and fix my adjustable rate on my primary mortgage. Both of my current mortgages were taken out at the time of purchase, in - of 2005. This - lien from Sovereign bank needs to be subordinated, and it benefits them to subordinate it. I have made all payments on it in a timely manner, and by subordinating the lien Sovereign moves into a 2nd lien position, & the transaction wil...

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