Review and analysis of over 178 Other Bank Product/Service complaints against SunTrust Bank
SunTrust Bank consumers have reported over 178 official complaints related to Other bank product/service. Out of the 178 consumer complaints against SunTrust Bank, 20% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Bank responded to their complaint) and 100% were processed in a timely manner. 12% of consumer complaints against SunTrust Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 13% resulted in non-monetary compensation.
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SunTrust Bank Bank account or service deposits and withdrawals February 10, 2016 - Suntrust allowed a debt collector to garnish my wages, even though my wages are from - ( social security ). I informed the creditor, -, that I was very ill and on -. I lost my job because of my health, yet had been consistently paying the creditor, - before I lost my job. I called - - - ( creditor ) informing that I lost my job and was applying for -. They refused to work with me. Suntrust never sent me a letter warning me of garnishment or to confirm my source of income ( which is an ETF deposit monthly from Social Security ). Suntrust allowed both my savings and check... |
SunTrust Bank Bank account or service account opening, closing, or management January 25, 2016 - I was told if I opened an account that after I put in $500.00 by a certain date I would receive $100.00, and after $2000.00 I would receive another $200.00. I opened by account in -. On - - I met the $2000.00. I was told I had 8 weeks before I would receive the money. I never received the money by - -. I went to the bank that I opened the account at and was told I met all requirements and should have the money by - -. After the - I called sun trust complaints department and was told I had someone working my account. A couple days later I was called and told th... |
SunTrust Bank Bank account or service account opening, closing, or management January 25, 2016 - I had started a loan modification process with Suntrust, they immediately started reporting damaging and wrongful information about my account while being under loan modification process, which by law they ca n't! - Suntrust requires you to NOT pay your loan for the - 6 months to qualify for loan modification, so that they can start loan modification process, meanwhile they were submitting to credit bureau that i was behind 160 days then - again and on & on. I got fed up with their loan modification process, I ended up selling my home and " paid off '' Suntrust in full along with thei... |
SunTrust Bank Bank account or service account opening, closing, or management January 15, 2016 - SunTrust Bank received a payoff on a consumer loan for a double wide mobile home in my name and my wife 's name and instead of sending us the title they filed a lien in the name of - bank and forwarded the title to - bank whose sole role was to issue a check for us. - Bank has no financial interest in our loan on our double wide trailer. Additionally - bank is unable to deliver the title to us as they do not seem to have it. ... |
SunTrust Bank Bank account or service deposits and withdrawals January 13, 2016 - Suntrust Bank has held $45000.00 in a ledger account and went on notice approximately - -, 2015. There was unlawfully holding funds they were not entitled to. Again two times the same thing happened and on the third check Suntrust exposed themselves by transferring the funds back into my account. I had to retain counsel to protect my interest and was n't even given statutory interest ( 4.75 % ). Suntrust gave me .6 % today when they FINALLY released my funds today for $45000.00. Also my counsel took - % because I was totally neglected by Suntrust with all my emails since - 2015... |
SunTrust Bank Bank account or service problems caused by my funds being low December 29, 2015 - My wife and I have an active savings and checking account with Suntrust Bank. We began to to experience a problematic series of overdraft charges beginning in - of 2013. My wife had enrolled us in an service they promoted as being able to help us with possible overdrafts to our account in order to ensure that our large bills such as rent and car payments would not be affected by a late processing deposit or refund from a return etc. Starting in -/-/- and continuing for several months, we began to notice that purchase or payments made over the course of several days were processed or po... |
SunTrust Bank Bank account or service account opening, closing, or management December 15, 2015 - Defendant : Sun Trust Bank - - - Branch - - - -, VA - - - - - Branch Manager and Assistant Vice President Phone : - Fax : - Email : -- Plaintiff : - - - - - - - -, VA - Phone : - Email : -- On Friday, - -, -, arrived at the branch bank with my safety deposit box key to retrieve documents and gold jewelry. I was denied access to the box. The branch manager explained that the box had been assigned to someone else. The box was rented jointly with - - -, my significant other. I hold both checkin... |
SunTrust Bank Bank account or service making/receiving payments, sending money November 7, 2015 - In - 2015 I made a mortgage payment to the Suntrust Bank at - - - and the payment was misapplied, which showed a non payment for the month of -/-/-, which it was intended to be. Instead it was applied for -/-/-. This is now the second occurrence this year and the first was in - at the - - -. I received a call in -/-/- of this year stating that I was over due in my payment and had to prove to the bank that in fact it was there error. It too three weeks for them to correct. The correction for -/-/- is still pending. ... |
SunTrust Bank Bank account or service account opening, closing, or management September 28, 2015 - I went to Suntrust Bank to order Checks and the teller started asking me all these question and I assumed it was for submitting the right information on the checks. She never asked me anything about applying for a credit card. a week later I called to see about my check order because I have n't received them yet. They told me to go to back to the bank to see about the order and they told me that no checks had been ordered. A week later I received a letter in the mail denying an application for a credit card from Suntrust Bank. I took the letter to the bank to see the teller. The teller who was... |
SunTrust Bank Bank account or service account opening, closing, or management August 26, 2015 - I was an account holder at Suntrust when I applied for a secured credit card in hopes of improving my credit. I was turned down. About a year later I was completing a transaction inside the lobby with a teller when she informed me - -, it says here that you are pre-approved for our secured credit card ''. I was very surprised since I was turned down a year ago. I expressed my doubts to her and to another associate who had joined in the conversation. They both said that I was pre-approved and that it would only take a couple minutes to reply. Against my better judgement I allowed them to... |
SunTrust Bank Bank account or service account opening, closing, or management August 7, 2015 - I banked at Suntrust Bank for nearly over a dozen years without incident. Moved another business account there. After moving that account there, I was told to close ALL my accounts - checking./Savings & credit cards. It appears that one officer of this business has negative credit with Banks. I removed that person and severed all relationships. However, SunTrust has discriminated against me because of who I used to associate with. By closing my Credit Card, it shows on my credit bureau as Closed Account by Creditor ''. This has adversely affected my credit standing in an immense way. I am ask... |
SunTrust Bank Bank account or service account opening, closing, or management August 7, 2015 - On -/-/15, I submitted a complaint letter to Suntrust Bank concerning incorrect information provided by - as my credit data for consideration of a credit card offered by Suntrust. On -/-/15, I sent a letter to - concerning the same above mentioned issue : reporting erroneous credit data on my behalf. I have attached copy of the letters mailed to both companies. To date, neither business has responded to my letters. Therefore, I am requesting your assistance with this matter. I am demanding a response to my inquiry from each business. I have attached a copy of the letters subm... |
SunTrust Bank Bank account or service account opening, closing, or management July 10, 2015 - A bank fraudently claimed ownership of land that isnot there property. In an attempt to sell a home they rippeddown posted signs, removed a house trailerand sold it, and trespassed. They refuse toreturn any phone calls and will not talk to lawenforcement. They are attempting to sell a propertywithout a proper land survey, then leave the messto my family and the new land owner in an effortto make a quick profit- this is fraud. The Bank is Sun Trust. The land has been in my family for about 100years with well defined borders. The addressis next to the banks land at - - - PA. I have atte... |
SunTrust Bank Bank account or service using a debit or atm card May 21, 2015 - - -, 2015Federal Trade Commission- - -, -, - -Dear Sir, My name is - - - This correspondence is in regard to unfair, unethical and potentially criminal activity on the part of -, a U.S. online travel agency and its vendor, - -. On Monday, - -, 2015 I attempted to book a vacation package to -, - for - - -, 2015. The reservation was supposedly not approved by my - credit card issuer ; - - or - debit card issued by SunTrust Bank although funds were available with both institutions. Surprisingly I had several pending charge... |
SunTrust Bank Bank account or service account opening, closing, or management April 18, 2015 - I have a number of family members and colleagues at work on whose behalf I 'm filing this complaint. They all live in the - area ( just like I do ) and have been customers of SunTrust for years. Many of them also enjoyed travelling, so they got the - - debit card years ago. It was advertised by SunTrust as a debit card linked to a checking account that could be used for debit ( PIN-based ) and credit transactions at all merchants that accept debit/credit cards. Further, the advertisement clearly stated that - mile was to be earned for every dollar spent with both PIN-based and cred... |
SunTrust Bank Bank account or service making/receiving payments, sending money April 13, 2015 - A bank teller, - -, at the SunTrust Bank located inside the - - - in -, GA, applied for a credit card in my name WITHOUT MY KNOWLEDGE AND MY CONSENT. I went into the bank to cash a check when - - asked if I wanted to apply for a credit card. I immediately told her NO, I DO NOT NEED ANYTHING ELSE ON MY CREDIT! '' I was unaware that she had applied for a card until the bank said the request for a credit card was denied. - - knows she applied for that card without my knowledge and or consent. I am POSITIVE she planned to obtain that card and use it herself - better ... |
SunTrust Bank Bank account or service making/receiving payments, sending money April 1, 2015 - On the advice of the FBI, I 'm sending this complaint on to you. How do I report a teller for applying for a credit card in my name without my authority? On - -, 2015, I made a deposit with a teller at a drive through window. She informed me that Suntrust no longer used the type of debit card I had and that she could obtain me a new debit card. She asked me for a lot of personal information which I questioned and she insisted she needed the information, and she said she could not hear me from the car and insisted that I write down information for her. On - -, I received a letter fr... |