DriveTime Consumer Loan Complaint

DriveTime Consumer Loan department,

Vehicle loan Managing the loan or lease Texas

I traded in a car I was purchasing from Drivetime. The car was traded on -/-/- and the payoff reached them on -/-/-. I Drivetime on -/-/- to confirm they had received the payoff which they did. - - overpaid them by over $290.00 which Drivetime confirmed. I was told I should receive the refund in 10 days. I call back on -/-/- and was told they never submitted the refund and it seems to it they were not planning on refunding it. They again told me to give them 10 days to process. I called today ( -/-/- ) and again I am told to give the 10 days to process. I advised them if they held funds over 30 days they must pay interest. They told me to call them back again in 48 hours. I am starting to believe Drivetime has no intention of refunding the overpayment.