Citizens Financial Group, Inc. Consumer Loan Complaint

Citizens Financial Group, Inc. Consumer Loan department,

Installment loan Taking out the loan or lease Pennsylvania

I applied for the - update every year program at an -. - did a credit check through Citizens One Loans Personal who did not approve request for the following reasons : GARNISHMENT, ATTACHMENT, FORECLOSURE, REPOSSESSION, JUDGEMENT, OR COLLECTION on my - Credit Report. None of the above actions have ever been taken against me nor is any of this information on my - credit report. I attempted to resolve this issue with the bank directly but was told to file a dispute with -. But as it was not on my - report I was unable to dispute this statement. After contacting this Citizens One Personal Loans about 5 times I discovered they had used the wrong date of birth. Citizens One claims the social security information was correct but the DOB they used was -/-/-. My correct birthdate is -/-/-.


Citizens Bank has admitted to using an incorrect birthdate and this leaves me at a loss as to how to proceed. Citizens One Personal Loans does the credit checks for - but thus far - has not responded to my complaint either. I have filed a complaint with CFPB already and they too are working on this. As this is a complaint about a retail credit loan I am also filing a complaint with you regarding the - - - and their credit check procedures.