Discover Credit Card Complaint

Discover Credit card department,

Advertising and marketing Texas

Hi, I 'm filing a complaint against Discover for deceptive and false advertising/marketing. Discover as part of their " built-in '' card benefits, offers their members Price Protection. " Shop with confidence now. Do n't miss out on the sale price later. If you see an item you purchased at any store at a lower price within 90 days, Discover will cover the difference. '' I purchased an item from - on - -, - using my Discover card and found a lower price for that same item on - -, -. I called Discover on - -, - to file a claim. Discover transferred me to their Benefits Department to file the claim. When I spoke to the Benefits Department representative, they informed me I was outside the 90 day period. I informed the representative, I was n't, I was within 90 days. I called Discover back and the Discover representative counted the days and confirmed I was indeed within the 90 days. ( please see Discover customer service notes and/or phone log to confirm this ). The Discover representative asked to transfer me ; however, I had to get back to work.


on - -, -, while I was within the 90 day period. Discover 's Benefits Department refused to allow me to file a claim. I called Discover multiple times to try to get this issue resolved due to the original error being on their end ( error being when I called - -, - within the 90 day period, only to be incorrectly told I was n't ). Additionally, when I called Discover each time, it seemed each supervisor I spoke with was unaware or not fully informed of how Discover 's " built-in '' benefits work, are handled, or administered. Furthermore, when I called on - -, -, - of the supervisors I spoke with documented that I was indeed within 90 days when I originally called on - -, -. Discover was unhelpful, explaining they ca n't do anything due to Price Protection being administered by a Third Party. I asked how I can file a complained, which they were very vague about. I then asked how I could follow a complaint with the Consumer Financial Protection Bureau for deceptive and false adverting/marketing and they did n't know what I was talking about and did not provide that information. Discover is being deceptive in their practices as well as providing false advertising/marketing on their " built-in '' card benefits. Discover 's deception is shown through their less than adequate knowledge of how their " built-in '' benefits work and falsely advertising and marketing of those " built-in '' benefits. Discover offer their members built-in '' benefits ; however, when it comes to filing a claim and/or have an issue with the claim, they are unable/unwilling to assist. Individuals enroll with Discover not only for the card, but for the benefits they offer. By Discover not following through on their promise or by fulfilling the " built-in '' benefits they advertise and market to their customer they are being deceptive. Original Purchase Date : - -, - Date lower price found : - -, - Date I called to file a claim : - -, - Number of Days from Purchase Date to Lower Price Found - 31 days - 13 days = 18 days - 30 days - 31 Days - 5 Days Total Days = - Number of Days from Purchase Date to Call to File Claim - 31 days - 13 days = 18 days - 30 days - 31 Days - 11 Days Total Days = -