Santander Bank US Bank Account Or Service Complaint

Santander Bank US Bank account or service department,

Other bank product/service Account opening, closing, or management Massachusetts

I 've never been told that the bonus is calculated according to the statement period instead of calendar month, and the Santander rep who opened my account told me that every month I pay - bill online and receive more than - direct deposit, then I 'll get - dollars bonus each month. And their public advertisement also indicated that it 's per month instead of per statement cycle. So, I paid - bills online and have my employer direct deposit my salary to my Santander account. In - 2015, I only received - bonus for direct deposit and called Santander for the missing - bonus for the online payment, they then told me that it should be counted by statement period, as I paid - payments in -, - payment on -, - payment on -, they wo n't pay for the - bonus in my - statement. The information I got was very misleading and it 's not right for them to forfeit my - - bonus for bill payment.