Servis One, Inc. Mortgage Complaint

Servis One, Inc. Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

I am filing a dispute because I can not add to my previous dispute. I sent in all documentation for loan mod. I was then requested to send in additional documentation with letter received on -/-/-. I faxed on -/-/- and did not receive any response that it had been received. I also called and left 2 voicemails for SPOC on -/-/- and -/-/- stating I sent over documentation. I then refaxed on -/-/- and I also sent overnight via - to atten - - on -/-/-. It was signed for the next morning. Yet on a letter dating -/-/- from BSI/- - which was received -/-/- It stated that they did not receive the - documents requested. This is obviously untrue and I am attaching all documents proving that with the tracking info and fax confirmations. Again this is violating the laws of dual tracking in California. I have also requested numerous times by email, voicemails, faxes and mail to have - set up a time for phone conversation because voicemail is all that I get. I have kept records and recorded all messages I have left with dates. Per lawyers request as well. I am tired of getting


finances prove that but due to - never contacting me after - QWR ; s or sending me any monthly bill nothing has been done. I will not accept over charges but will pay my monthly bill. BSI took over the loan and that also means that the responsibility of correcting statements when I prove what is owed. I am also including all of the emails to set up online access and customer service that has never received a response since -/-/-. I am also including the only monthly statement I have received from BSI which has no information on it. These are all proof of violations that I have copies of. The - subsequent words ) was ignored because we limit queries to - words. Did you mean : Some common violations of the - include : ( a ) dual tracking, - b ) robo signing, ( c - failure to acknowledge receipt of loan modification documents within 5 days, and ( d ) failure to appoint a single point of contact for loss mitigation efforts. In our opinion, these are all " material '' violations I can make monthly payments and I am not asking to modify to pay less than my monthly payment. I do not agree with total BSI states is in arrears and have mailed in writing that fact. I want the arrears to be modified or put into a reasonable repayment plan. House is still underwater 9 years later and I have kept it going entire time and do not plan on leaving house. There have been - houses same model not selling in over a year either in neighborhood.