Access Group Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer keep getting calls about my loan

Access Group Student loan department,

Non-federal student loan Dealing with my lender or servicer Keep getting calls about my loan New Hampshire

I cosigned a loan which was later settled. After settlement, the originator ( Access Group ) improperly put the account into collection multiple times. Collectors contacted my family members regarding the account. The collection account was put on my credit report. - other Access Group accounts associated with the same student, which I did not cosign, were also improperly put into collection in my name and put on my credit report. I have been able to get the accounts removed from my credit report after informing the collection agencies, but these accounts should never have been put in collection or on my credit report in the first place.

Access Group customer in New Hampshire
Jan 07, 2016

* Source: CFPB Complaint Database

Access Group response to complaint:
Closed with explanation

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