Discover Credit Card Complaint

Discover Credit card department,

Billing disputes Illinois

I would like to amend my previous complaint [ Case number : - ] to include recent facts. On - - I received a letter dated - - from Discover card. They said I had 10 days from the date on the letter to respond. They had determined that despite the evidence that the company was acting in bad faith and had in fact not supplied me with anything usable for my vehicle, they would return the complete amount to them. I asked for a supervisor, who told me the same thing. She was in Delaware. I called back and asked to speak with a supervisor again. This time she was in - - -. She confirmed the same thing. In fact, she gave me an example. She said that if I ordered a couch, got it home and did n't like it, I 'd have to pay for the return costs. I explained that was not the case here. I was shipped a defective 'package ' that


because that 's what the purchase agreement was. I tried to explain that returning defective merchandise is not even close to " changing my mind about the color '', but she said they had rules and they would not consider anything else. I believe that Discover Card is acting in bad faith to my detriment. Because Discover Card determined in their letter to me ( dated - - ) on page - that I would have to return the merchandise at my own expense or have my dispute resolved completely in favor of -, I requested and received a RA # from the vendor and shipped the items out on - - at a cost of $530.00. Because this action deprived - the opportunity to ship at their discounted rate, Discover Card should cover this expense. Also, since Discover Card will not complete their decision process until after my billing cycle, and my outstanding balance would be negative without this disputed charge, I want Discover Card to remove any interest or late payments charges incurred as part of this process. They should also remove any record of this late payment from my credit history.