Review and analysis of over 4 complaints against Citizens Financial Group, Inc.
Citizens Financial Group, Inc. consumers have reported over 4 official complaints related to Making/receiving payments, sending money. Out of the 4 consumer complaints against Citizens Financial Group, Inc., 25% were disputed by the consumer (i.e. the consumer was not happy with how Citizens Financial Group, Inc. responded to their complaint) and 100% were processed in a timely manner. 50% of consumer complaints against Citizens Financial Group, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Citizens Financial Group, Inc. Bank account or service making/receiving payments, sending money May 23, 2016 - Dear - I gave a drive up window teller ( - - ) at the Citizens Bank on - - -, - Ma. $1300.00 cash in $20.00 bills on Friday -/-/16 at -. I passed a Citizens Bank check book with the cash into the drive up window box with verbal instructions to deposit $700.00 dollars into that check books account ( citizens went paperless and no longer has deposit slips so I gave the teller the check book temporally so she could have the correct account number ) and return to me $600.00 in large $100.00 dollar bills. I was was distracted because I got a cell phone call... |
Citizens Financial Group, Inc. Bank account or service making/receiving payments, sending money April 19, 2016 - Hi I sent $3700.00 to my son by using the pay bill online service of the Citizens Bank. The money was cashed by somebody else. The Bank refuses to refund my money and claims that the check that was sent to my son was altered by somebody who scanned and cashed it in - What recourse I have? ... |
Citizens Financial Group, Inc. Bank account or service making/receiving payments, sending money January 22, 2016 - I went to the Citizens Bank branch to pay my home equity loan in person. i pay in person each month. I arrived on - - and was told they could not take my payment because the computer was down. I begged them to hold my check and process it the next day but they refused to do so ( i was told they had nowhere safe to keep it overnight ). I returned on - - and was told i was to be charged a late fee. They also told me to mail my payment instead of coming in personally ( as a customer, i find that insulting ). ... |
Citizens Financial Group, Inc. Bank account or service making/receiving payments, sending money December 30, 2015 - Overdraft Charge on Electronic Payment. I Did Not opt IN for ATM, debit card or electronic payment overdraft. So my expectation is that the bank will NOT attempt to make a payment if I do not have funds on my accounts. Citizens Bank is charging me $35.00 overdraft fee on electronic payments I programmed in its electronic payment online banking. Note that the bank CANCELED the payment and will charge me an overdraft for a payment that it will NOT perform. The overdraft fee is called, a return fee. The explanation is that Citizens bank needs to reimburse, Citizens Service provider that t... |