Discover Credit Card Complaint

Discover Credit card department,

Billing disputes New York

I am writing regarding the unscrupulous and horribly corrupt methods of Discover Card Financial Services located in - - - Utah. I had purchased a microwave from - using my Discover Card, and I had the microwave installed in my home. I subsequently discovered that the microwave may have been a used unit as there was no warranty card or owner 's manual. Since I was dissatisfied and very unhappy with the microwave unit, I informed - I was going to return it. They agreed to take the microwave back and I returned the unit on -/-/-, and it was on that date - removed the unit from my home. - refuses to acknowledge my return and authorize the refund of the $640.00 which includes the cost of the microwave and the installation.


a signature proving - installers came to my home and picked up the unit. I have sent proof of return twice to Discover, and I have spoken to countless representatives. I have documented everything in chronological order with detailed information regarding this dispute. Discover Billing and Disputes refuses to cooperate and give me a permanent refund. As it stands now, I have no microwave. - stole my money, and Discover Card is playing hardball against me by refusing to give me the permanent credit. I have a letter which documents everything, along with everyone I 've spoken with and every date. I am request that your office intercede with Discover Card Financial Services forcing them to give me a refund. I am devastated over this. Discover Card is protecting -. Please help me in this matter. Thank you for your assistance.