Wells Fargo Consumer Loan Complaint

Wells Fargo Consumer Loan department,

Vehicle loan Managing the loan or lease Virginia

I will like to file a CFPB Complaint against Wells Fargo Dealer Service for inaccurate billing practices while deployed. On - -, I opened a car loan with WFDS. On - -, I deployed for 12 months. During this deployment, my loan was not deducted to 6 % as required under the SCRA ( Reduction of Interest to 6 % ) -. The bank was notified and completely aware of this deployment but failed to decrease the interest. Also, during this time my vehicle insurance was changed to liability due to it being stored on a military installation. The vehicle was insured and covered by law. During this time, WFDS implemented their own insurance and charged me discreetly. This has caused my loan to fall into delinquency. Currently to date, the loan payment has always been promptly paid on time, never late. Thank you