Review and analysis of over 20 Conventional Fixed Mortgage complaints against Homebridge Financial Services, Inc.
Homebridge Financial Services, Inc. consumers have reported over 20 official complaints related to Conventional fixed mortgage. Out of the 20 consumer complaints against Homebridge Financial Services, Inc., 10% were disputed by the consumer (i.e. the consumer was not happy with how Homebridge Financial Services, Inc. responded to their complaint) and 100% were processed in a timely manner. 20% of consumer complaints against Homebridge Financial Services, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 15% resulted in non-monetary compensation.
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Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account June 22, 2016 - Our mortgage was sold within a year of purchasing our new home. We have never missed payment on our mortgage, however it shows up on paper that we missed payment on our mortgage because we were never contacted by the new mortgage company ( Homebridge Financial Services ). We also have a new problem, because our mortgage was sold again in - and our mortgage has been incorrect for three months and the new company ( - Mortgage ) has not corrected it. There was an escrow shortage that we paid in full to Homebridge to reduce our monthly mortgage. As soon as we paid the escrow shortage our mor... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account June 16, 2016 - This all started on - -, 2016 when my husband attempted to pay biweekly, without asking if they accepted payments that way. This led to payments being placed in unapplied funds and the mortgage company calling about unpaid mortgage payment ; when they actually had a full payment plus 1/2 payment held in unapplied funds. We have since then made all the payments and they are still saying we have not paid, when actually we have overpaid by over $1300.00. Our credit has been destroyed and we have called several times to attempt to get this issue fixed, they keep saying they will call us ba... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account May 3, 2016 - My mortgage lender keep bouncing me from one servicer to another. I had to switch 4 times in less than 14 months. Every time there is a switch, had to signup with new servicer for auto debit processing. Also, during most recent switch, I got double charged for the same month ( - ). Got an email saying that it happened in an error. Looks like there is no clear regulation on these kind of activities. Worst of all these things, customer service is no where to find. ... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account May 3, 2016 - I received a letter dated -/-/16 from HomeBridge Financial Services ( actually received the physical letter via mail on -/-/- ) stating my loan was sold AGAIN ( this is the 3rd time my loan has been sold in less than 12 months ) to - - - effective -/-/16. However, I have auto setup for my payments at HomeBridge that has been transferred on -/-/16. When I attempted today ( -/-/16 ) to call - -, to explain that I have n't received a loan package yet and the payment had already been made to HomeBridge, I was unable to physically talk to anyone without a... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account April 12, 2016 - Our mortgage was sold to Homebridge from -. After our escrow account was audited in -, we received notice that we had over a $3000.00 shortage, which is fine, however, they also wanted to add a $2500.00 cushion to our account, effectively raising our fixed rate conventional loan mortgage $450.00 a month. Despite multiple calls, and inquires, I was never given satisfactory information. Under my account online, it shows that there is no escrow information, so I am unable to keep up with PMI and other information. We asked to pay down our mortgage and dissolve our escrow account, they... |
Homebridge Financial Services, Inc. Mortgage settlement process and costs March 22, 2016 - We were left homeless for almost 2 weeks due to the incompetence of - - - ( broker ) and HomeBridge Mortgage. We sold our home and were supposed to close simultaneously on our new home on -/-/-, we were given final loan approval and closing disclosures on -/-/- only to be told on -/-/- that due to a change in credit scores we would have to pay 3.03 % in discount points and wait an additional 3 days for new disclosures. On -/-/- we signed the new closing disclosure and were told then on -/-/- we were told that the loan was failing QM points and fess and that a ... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account December 30, 2015 - Our previous mortgage holder transferred our mortgage to HomeBridge Financial in -/-/-. We have always paid our mortgage payment and sent an extra check for $1200.00 to go toward our principle. Since they have become our mortgage company, they have applied that extra check as another mortgage payment and then applied the extra as the principle. This happened in -/-/- and in -/-/-. They are now saying we do not owe a payment until -/-/-. Instead, we want that applied as principle to help our interest payments. I e-mailed the company on - -, 2016 asking them to correc... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account December 18, 2015 - New mortgage with Homebridge Financial Services- - NY NY - phone - ( put on hold for - min and never talked with anyone ) paid - - payment with personal check, paid - - payment through virtual wallet, - -, it went through Paid - - through - ... they never got or lost check. Waited til end of month to see if it would clear ... it did n't, so rewrote virtual wallet check out - - - mortgage and - -, for - mortgage ... they never got it. I have called and called and can not speak to a real person. I cant get on even to pay by phone I go o... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account November 4, 2015 - I received notice around the - of - that HomeBridge Financial Services had purchased my mortgage and would be servicing my loan. In this notification it stated that I would need to start sending my mortgage payment to them starting - -, 2015. In the letter it stated that I would not be able to establish an new user account or access my loan information until - -, 2015. On Monday - - I tried calling the number listed on the notice to make a phone payment, but the automated phone system would not recognize my social or loan number i provided and I got stuck in a loop. Aft... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account June 30, 2015 - I made - mortgage payment electronically from my - - account to Homebridge financial on -/-/- and -/-/-. The mortgage company only credited my account for 1 payment. I have been followed up on this matter a few days but the company kept giving me a runaround and neither credit my account nor refund my money. ... |
Homebridge Financial Services, Inc. Mortgage application, originator, mortgage broker May 1, 2015 - I asked a loans officer who had previously help me obtain a previous mortgage what thee estimated cost would be for a new mortgage for a new home I wanted to look. I wanted to get ahead of the curve by knowing what my estimated closing cost were and the rate based on current 30 year fixed rates. However, the loan officer took it upon herself to pull my previous file and run my credit with out my permission. It came as a shock when she sent me the credit report. The officers name is - - from - - -. NMLS # - - # - ... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account March 23, 2015 - We recently originated a home mortgage for a primary residence with HomeBridge Financial Services of -, GA. Only the - payment only was due to HomeBridge, and - took ownership of the loan and loan servicing with two weeks of closing. HomeBridge assured me the first and all subsequent payments could be made to -, this is what we 've done, and no payments have been late. We have since been billed by both HomeBridge and -, whereas the loan and subsequent documents clearly show - as the correct loan servicer. HomeBridge continues to invoice us showing multiple months of late paym... |