USAA Savings Credit Card Complaint

Transaction issue

USAA Savings Credit card department,

Transaction issue Arizona

I was billed twice for - - - for -/-/- season. I have been double billed for my - - - account for -. Initial charge was on -/-/- - - - - - SEASON - CA $99.00 Subsequent charge was on -/-/- - - - - - -/- $99.00 I have written - emails to - - - support at -- I have also disputed the charge with - twice and had long discussion with them for second dispute. The second dispute was denied today as they said it was not the same merchant. That an online merchant could use multiple billing methods seems beyond their comprehension.

USAA Savings customer in Arizona
Dec 11, 2015

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3USAA SavingsComplaint HistoryComplaints12/20115/20126/20128/201211/201212/20122/20135/201310/201311/20132/20145/20147/20149/20142/20154/201512/20153/20164/20165/20167/201610/201611/201612/20161/20173/201701234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3USAA SavingsTransaction issue45.7%34.3%17.1%2.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageTransaction issue0.1%5.4%3.9%3.8%0.7%26.8%58.9%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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