Discover Credit Card Complaint

Discover Credit card department,

Billing disputes California

Brief summary : I hired - on -/-/15 for technical assistance and was charged $140.00. The service person failed to provide the solution and I spent the entire next day trying to contact her. I never could contact her and she never called back. I hired - to resolve my technical issue which they determined was caused by a - programming change. They resolved the issue. I sent email to - on -/-/15 with my complaint and asked them to cancel my " subscription '' and refund the amount paid. My Discover Card ( Discover Financial Services or DFS ) bill dated -/-/15 billed me $140.00 for -. I promptly called to dispute the bill. On -/-/15 - sent email to confirm that my subscription was canceled as of -/-/15. On -/-/15 DFS sent me a notice that the dispute was resolved in my favor.


My DFS bill dated -/-/15 still showed the - charge plus interest. I promptly called DFS to explain again. When told that they would not remove the charge, I asked them to cancel my account, which led to a transfer to a supervisor who promptly hung up on me. I called DFS again on -/-/15, explained again and was told that I had to pay. I told them I refused to pay and asked again to cancel my account, which they agreed to do. On -/-/15 - sent a notice that they consider the transaction valid and would notify the credit reporting agencies of my refusal to pay the disputed charge. My dispute is with DFS : How can they expect me to pay a charge from - that - had already canceled? This is after DFS resolved the dispute in my favor and closed the investigation. This is DFS case number -. I have copies of all statements and relevant documents. I will contact the credit reporting agencies to notify them that I refuse to pay - for a service they did not provide and I refuse to pay DFS for failure to recognize an improper charge. I feel that DFS has abused the credit card relationship.