PHH Mortgage Mortgage Complaint

PHH Mortgage Mortgage department,

Other mortgage Loan modification,collection,foreclosure California

A modification package was submitted to the servicer on - -. Confirmation of the document was received via email, please see attachment. On - - the file was opened, please see attachment. A letter was generated - stating that the financial package was received, please see attachment. On - - an email was sent to the servicer requesting an update on the file as well as an update on the sale date. Later on in the day a message was received via email stating the file was denied the previous day from a different party within the institution. See attachment. The package was sent in 9 days before the sale date yet the servicer is now refusing to review the file per the letter. The file was already in review per the letter that was sent out acknowledging the documents.Per the servicer portal website, work was still being done in the file as of -, Please see attachment.


Protections Against Unnecessary Foreclosure states the following : - Suspension of Referral to Foreclosure-A servicer may not refer any loan to foreclosure or conduct a scheduled foreclosure sale ( except as provided under Section - ) unless and until the servicer has resolved the Escalated Case in accordance with Section -. It is very apparent the servicer would rather foreclose on the home then move forward with the review to retain the home. The events described are just a sample of the practices that are taking place at PHH. PHH is more interested in foreclosing and selling homes at auction to make a profit. It appears that PHH 's lack of participation in a meaningful modification review of the file indicates a preference to profit directly from the homeowners hardships. Furthermore, the numerous times the homeowner has spoken to the PHH should extinguish any opportunity to excuse PHH 's behavior. At this time we are demanding a postponement of the sale date or the homeowners will assert their legal right and name PHH and - - as defendants in Civil Court.