Review and analysis of over 362 Other Mortgage complaints against PHH Mortgage
PHH Mortgage consumers have reported over 362 official complaints related to Other mortgage. Out of the 362 consumer complaints against PHH Mortgage, 23% were disputed by the consumer (i.e. the consumer was not happy with how PHH Mortgage responded to their complaint) and 99% were processed in a timely manner. 1% of consumer complaints against PHH Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 31% resulted in non-monetary compensation.
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PHH Mortgage Mortgage loan modification,collection,foreclosure March 23, 2016 - The home at - - - -, -, T- - is part of the - - - - -. The owner became past due on his assessments but then passed away in - 2015. I am the - and notified the mortgage company, PHH Mortgage Corporation of his death in - 2015 after finding that his children did not plan to take the home. I have been in touch with PHH Mortgage at least monthly but as often as weekly to voice the Board of Director 's, neighbor 's, and my concerns about the home as the water has been turned off so the yard/trees are dead and there are rats in the overgrown vegetation/empt... |
PHH Mortgage Mortgage loan modification,collection,foreclosure December 4, 2015 - A modification package was submitted to the servicer on - -. Confirmation of the document was received via email, please see attachment. On - - the file was opened, please see attachment. A letter was generated - stating that the financial package was received, please see attachment. On - - an email was sent to the servicer requesting an update on the file as well as an update on the sale date. Later on in the day a message was received via email stating the file was denied the previous day from a different party within the institution. See attachment. The package was sent... |
PHH Mortgage Mortgage application, originator, mortgage broker November 7, 2015 - Applied for HARP through current mortgage company : PHH mortgage. Submitted all paperwork and an appraisal was completed by 3rd party suggested by mortgage company. The loan processor told us the underwriter said the pool has to be filled in because that 's what the appraisal indicated. However the appraisal did not say that. It actually stated the condition of the pool did not affect market value of the home. Prior to the appraisal being completed I disclosed the condition of the pool to the mortgage company when they asked if any part of the home was under construction. Anyhow, they are thre... |
PHH Mortgage Mortgage loan servicing, payments, escrow account October 16, 2015 - I previously had a mortgage through PHH Mortgage. I recently refinanced my mortgage through -. - requested a current pay off statement from PHH on - occasions in - and PHH refused to provide a current pay off statement. They initially provided a payoff statement through - - and then provided a payoff statement through - -. We closed our refi and sent payment on -/-/15 to PHH overpaying our interest through - -. PHH refunded the balance of our escrow account. However, they DOUBLE PAID our PMI first before refunding. Our PMI was current and there was no reason... |
PHH Mortgage Mortgage loan servicing, payments, escrow account September 18, 2015 - I asked my mortgage company, PHH Mortgage, if I could make bi-weekly payments. I was told that their company no longer accepts bi-weekly payments, and that even if I sent them it would not accelerate the amortization of my mortgage - i.e. they would still treat my bi-weekly payments as monthly. ... |
PHH Mortgage Mortgage loan modification,collection,foreclosure May 12, 2015 - PHH Mortgage - has engaged in a pattern of action that has prevented me from submitting a complete modification package. PHH actions have included : Refusal to access or acknowledge previously documented instructions and communications by PHH personnel to me with respect to steps to avoid default Case Managers/single point of contacts have stated I do n't have access to your file or any records of previous conversations '' ... '' it 's not my job to find out what anyone in another PHH department told you '' Threats including threats for me to not communicate in writing Repeated loss of doc... |