TD Bank Mortgage Complaint

TD Bank Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Pennsylvania

TD Bank denied renewal of my home equity loan solely on the basis of age discrimination. This was not caused merely by poor customer service or incompetence, because no business can survive operating like that. Instead, from the start they were determined to undermine my income by repeatedly losing documents ( -, -. proof of consistent bank deposits, etc. ) I mailed and faxed those papers to them at least three times. Then they mysteriously disappeared. They then based my income solely on Social Security. I submitted proof of over $ -, but they kept losing the paperwork. When informed of their decision I was not " credit worthy '', they also said I had numerous delinquencies. I immediately got a copy of my credit report that repeated - words - never late. They also claimed that an anonymous third party ( other than a credit bureau or appraisal company ) gave them extra ammunition to judge me an undesirable client. I have asked for that information several times, but TD Bank refuses to divulge their source. Are n't they required to do so under Federal law? It is truly a case of blatant age discrimination, because they believe they can scare and intimidate people over -. Not so!