Review and analysis of over 158 complaints against TD Bank
TD Bank consumers have reported over 158 official complaints related to Loan servicing, payments, escrow account. Out of the 158 consumer complaints against TD Bank, 28% were disputed by the consumer (i.e. the consumer was not happy with how TD Bank responded to their complaint) and 100% were processed in a timely manner. 11% of consumer complaints against TD Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 18% resulted in non-monetary compensation.
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TD Bank Mortgage loan servicing, payments, escrow account December 10, 2015 - After - 2015, TD Bank stopped detailing escrow activity on their mortgage statements. I called customer service and spent a great deal of time trying to recover this information for my own accounting purposes and was later told it was a " glitch '' in the system that has been going on " for a couple months. '' My understanding is that it is required by law for the lender to disclose this information on the monthly statement and the fact that I had to take additional time to procure it is not acceptable - especially after such an ample opportunity to resolve the " glitch. '' It matters a gre... |
TD Bank Mortgage loan servicing, payments, escrow account December 1, 2015 - Re : Breach of contract, plying false documentation, material misrepresentation, appending fees outside of the contractTD Bank services a mortgage loan, a contract assumed from a prior originator. The language of that contract is clear and specifies the real calendar date upon which a payment is received ( conveyed ). This definition is affirmed by years of prior TD bank behavior correcting any post-dating of a loan transaction to conform to the terms of the loan contract. This is important because, the terms of the contract can not be abridged or changed by any policy or arbitrary procedure o... |
TD Bank Mortgage loan servicing, payments, escrow account November 29, 2015 - TD Bank denied renewal of my home equity loan solely on the basis of age discrimination. This was not caused merely by poor customer service or incompetence, because no business can survive operating like that. Instead, from the start they were determined to undermine my income by repeatedly losing documents ( -, -. proof of consistent bank deposits, etc. ) I mailed and faxed those papers to them at least three times. Then they mysteriously disappeared. They then based my income solely on Social Security. I submitted proof of over $ -, but they kept losing the paperwork. When inform... |
TD Bank Mortgage loan servicing, payments, escrow account October 30, 2015 - TDBank is always messing with my mortgage payments. When l am behind on payments and l make the payments. They will always apply the payments towards principal and legal fees and not my mortgage payments stating that i made extra payments ( l am obviously making my payments ). I spoke to them and confirmed that l did not go to court and made the payments before all court appearance why are they charging me fees. A representative that l spoke to that confirmed that the calls were being recorded confirmed that they can not do that and use my payments towards legal fees that do not exist. I spoke... |
TD Bank Mortgage loan servicing, payments, escrow account October 28, 2015 - I have had the same Home Equity Credit Line for the past 18 years. My original loan was with a bank that TD Bank bought and the loan and conditions were grandfathered to TD Bank. The loan has no expiration date and is what TD Bank calls an Evergreen loan. Recently, TD Bank has been trying to get me to change the conditions of the loan to one which has a 10 year cap, which means the loan ends in 10 years. The bank is asking me to requalify for the existing loan on an annual basis which forces me to complete an absurd amount of paper work. The bank has told me that if I agree to change the condi... |
TD Bank Mortgage loan servicing, payments, escrow account June 11, 2015 - We received a loan modification from TD. We complied with all the payments. completed - trial payments $ -Cash contribution of $ -/-/2014 modification began $ -/-/- notice of new payment $ -Since receiving that letter we have called and emailed out representative. No responseCalled TD bank - times a week on phone for hours being transferred around. No one knows what 's going on and they say a supervisor will call back. They never do. What do we do? Nowhere in agreement says this is going to happen. ... |
TD Bank Mortgage loan servicing, payments, escrow account April 23, 2015 - My husband passed away - -, 2014. Since that time, TD Bank has refused to talk to me. My husband 's death constituted a hardship, and I have been unable to work on a loan modification, request Florida 's Hardest Hit Funds, or appeal to any other kind of avenue to prevent a default of the loan. Despite not being on the Note, I am an owner of the home and should have been serviced. Up to this day I have not yet been serviced - the loan has been forwarded to a foreclosure department of TD Bank, and that is all they have spoken to me about. Per CFPB rules, as a successor in interest, I shoul... |
TD Bank Mortgage loan servicing, payments, escrow account April 6, 2015 - We have had a TD HELOC with a - year draw period and a - year renewal. ( This 5 year renewal product is no longer offered by TD ). As we approached the renewal ( - -, - ), TD sent us a letter informing the we needed to submit last - years income verification. My husband is - employed and his - tax returns were not yet available. We called several times to discuss requirements. With each call, there was no record of our previous call. On - -, we received final notification indicating that all paperwork needed to be filed by - -, - ( 3 Business Days ). Due ... |