Discover Credit Card Complaint

Customer service / Customer relations

Discover Credit card department,

Customer service / Customer relations Oregon

I had asked Discover on three times to close account as allowed in our agreement but they failed to do so until the third time adding fees and interest in excessive of what should have been owed of they honored my account to close account one first attempt as is allowed by agreement.

Discover customer in Oregon
Nov 27, 2015

* Source: CFPB Complaint Database

Discover response to complaint:
In progress

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How Discover handles Customer service / Customer relations complaints

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints12/20112/20123/20125/20126/20127/20128/20129/201210/201212/20122/20133/20134/20135/20136/20137/20138/20139/201310/20131/20142/20143/20144/20145/20146/20149/201410/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20152/20163/20164/20165/20166/201612/201602.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverCustomer service / Customer relations59.3%15.3%15.3%1.7%6.8%1.7%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCustomer service / Customer relations0.0%11.4%3.4%2.1%0.7%18.4%63.6%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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