USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

(CD) Certificate of deposit Account opening, closing, or management California

I opened several CD 's of varying lengths with USAA Federal Savings Bank. I was told that if I had to close them early, I would have a penalty. I asked how much the penalty was and was told that it depended on the length of the term of the CD. But in no case would the penalty exceed the amount of interest accrued on the CD. I called today to close the CDs, and was told that the penalty would be over $5000.00 on an account opened less than five months ago. I told them this is not what I was told but they refused to waive the fee even though they acknowledged the representative gave me incorrect information. Ive been a customer of USAA for over 33 years, I would not have placed the amount in an account for a long term had I known that the penalty would include principle. I can understand charging a penalty for the interest accrued but not for the principle balance of the CD. Especially when they admit the representative gave me incorrect information. I have spoken to several people at the bank and they acknowledge that the represenative