Discover Credit Card Complaint

Discover Credit card department,

Advertising and marketing Wisconsin

On - - Discover announced that they would offer 10 % cashback ( doubles 1 year later to 20 % for new members enrolled in double promo which was me ) for all - Pay purchases using a Discover card. Press release available - I contacted them - to ask about any transaction restrictions and advised there were none. Due to the incredible value of the promo, $1000.00 cashback on $10000.00 purchases doubled to $2000.00, I decided to buy - Watch for nearly $350.00 as it would be profitable. On -, Discover changed the terms to exclude gift cards. They had 9 days of internet speculation and the promo was already live and then they decided to exclude gift cards. They did not, however, update their terms and conditions until later that evening. I have the original terms along with my - conversation which I will upload.


gift card. This means Discover is guessing based on transaction amounts and retailers and now, days short of two months after announcing the promo, expecting cardholders to have saved receipts we were not told to save. They are placing the burden on us. Guilty until proven innocent. In addition, Discover has no definition of what is a 'gift card '. I purchased some - Cash Reloads which are not classified as gift cards and are used to load a - account. So Discover has changed terms twice, once to exclude gift cards and now two months later to require receipts we were not told to retain. We only have 21 days to provide receipts. I authorized Discover to obtain receipts - which they said may take 30 days. How can Discover run a promo that they do n't have the infastructure to support? If they ca n't prove a gift card purchase, they ca n't exclude it. If they want receipts, we need to be told to keep them. It 's just ridiculous and now I 'm out an Apple Watch and many transactions I did assuming I would get 10 % cashback doubled to 20 % because Discover has gone back on their word and been so incredibly unprofessional.