Discover Bank Account Or Service Complaint

Checking account Making/receiving payments, sending money

Discover Bank account or service department,

Checking account Making/receiving payments, sending money Virginia

Have online account with Discover Bank. Logged in -/-/15 @ - - to transfer $20000.00 to my liked account at - - -. Today is -/-/15 at - - and funds are still not at -. Contacted discover and spoke with supervisors who only could tell me funds were sent on -/-/15 at -. He assumes all times are EST. Have called the Federal Reserve in - ( - ) and they can not help. Called - and spoke with - - who stated should not take more than 2 days, but could not offer any help. Called Fed Reserve ACH center in - and was advised they did not communicate with individuals-only banks. Have emailed complaint to discover with no help.

Discover customer in Virginia
Nov 05, 2015

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

Consumer disputes how Discover handled their complaint

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints3/20125/20126/201210/20123/20134/20135/20136/201310/201311/20137/20148/20143/20156/20157/20158/201511/20152/20164/201600.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverMaking/receiving payments, sending money76.0%16.0%8.0%Closed with explanationClosed with monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMaking/receiving payments, sending money0.1%5.3%3.8%1.9%2.6%18.3%67.1%1.0%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Discover

https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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