Navient Debt Collection Complaint

Non-federal student loan Improper contact or sharing of info talked to a third party about my debt

Navient Debt collection department,

Non-federal student loan Improper contact or sharing of info Talked to a third party about my debt Virginia

Navient has been calling me multiple times a day about my Personal Loans. I am behind on payments. They have also been calling my in-laws and leaving messages on their machine about my debt and that I need to call to get it settled. Their number is not on my account, only my c ell phone number is. I also do not have any cosigners on my loans. There is no reason for them to be calling my in-laws to get in touch with me or to discuss my debt. That is my personal business that I did not want to share with them.

Navient customer in Virginia
Oct 27, 2015

* Source: CFPB Complaint Database

Navient response to complaint:
Closed with explanation

Consumer disputes how Navient handled their complaint

Created with Highcharts 4.2.3NavientComplaint HistoryComplaints7/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/201602.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3NavientImproper contact or sharing of info92.8%0.7%6.5%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageImproper contact or sharing of info2.0%15.9%4.9%1.1%75.5%0.5%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://www.navient.com/
(302) 283-8000
123 S Justison St Ste 300
Wilmington DE 19801
Navient
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