Review and analysis of over 29 complaints against CarMax, Inc.
CarMax, Inc. consumers have reported over 29 official complaints related to Managing the loan or lease. Out of the 29 consumer complaints against CarMax, Inc., 3% were disputed by the consumer (i.e. the consumer was not happy with how CarMax, Inc. responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against CarMax, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 17% resulted in non-monetary compensation.
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CarMax, Inc. Consumer Loan managing the loan or lease April 21, 2017 - Can not make car payment online or over the phone when I tried to make payment on - .2017. Got this m essage when I tried to make payment. Sorry, you are unable to make a payment at this time. You can not make any checking or savings account payments at this time. Please call Customer Service at - to have your account reinstated. I have called them several times about this issue and even when I tried over the phone it did not allow me to do so, it just cut me off. The las t 2 p ayments have been made over the phone and tonight it would not allow me to do so. I have repe... |
CarMax, Inc. Consumer Loan managing the loan or lease March 15, 2016 - I have a - Ford Focus from Car Max Auto Finance. I have been making payments on the car since -/-/-. After reviewing my credit report Car Max had my car listed as a charge off two times, - in -/-/- and one on -/-/-. I contacted Car Max and was told via phone and written correspondance that they would have my credit corrected with in 90 days. It has been over 120 days and my credit has not been corrected and I have suffered greatly from the incorrect reporting. I have been unable to purchase a home due to the dispute. I want my credit corrected immediately and request to ha... |
CarMax, Inc. Consumer Loan managing the loan or lease January 20, 2016 - I am a - year old - Mom/single parent. I have a - & - year old at home. I am -, I have a -, so I needed something with parking sensors and a back up camera. I trusted CARMA- when I bought a - - - from CarMax in -, Tennessee with an original contract price of $27000.00 at 15.9 % simple interest through Carmax Auto Finance. The driver side door has a defect, and some body/trim damage. I purchased the - car at night, and the door damage is such that you can not see it unless you are looking for it. The bluetooth technology package does n't work, nor the DVD play... |
CarMax, Inc. Consumer Loan managing the loan or lease December 14, 2015 - On -/-/2015 carmax charged me twice & its on my bank statement & I faxed them a copy of the charges. They are still declining the double charge. Check # - is an unathorized charge. I need help ... |
CarMax, Inc. Consumer Loan managing the loan or lease managing the loan or lease December 2, 2015 - I received a 1 year anniversary of my CarMax jeep and was told I could apply for the skip a payment deferment after the 1 year. We had a medical issue and I needed to get the deferment for that car payment within the month. they told me I could and I talked to the corporate office and she said she received approval. I began getting calls from CarMax so I asked the Financial side if they showed the deferment they said no, it was not processed and the corporate advocacy person had made a mistake. She took it to get approval on it and it was finally put through. My credit was dinked as a result a... |
CarMax, Inc. Consumer Loan managing the loan or lease managing the loan or lease October 26, 2015 - I was sold a lemon. Battery keeps getting killed off. - will not fix the issue claiming I do not drive the car enough. There is a more serious problem going on. This in addition to fuel system pressure issues caused by faulty design of gas flapper. Even carmax corporate is giving me - and refuses to deal with the situation. Not to mention the car to loan value is -. USED cars are being sold for more than they are worth, and multiple tv ads all seem to claim that this process is normal and that this is a average car price. BlueBook clearly indicates that this is fraud.Consumers are not... |
CarMax, Inc. Consumer loan managing the loan or lease September 18, 2015 - My husband has four years of spotless payments to Carmax with - late payment. Even though we called and explained the issue was due to a problem with the on-line system they refuse to adjust it. This would n't be such a big deal except it 's the ONLY thing on his credit that 's stopping us from qualifying for a home loan with his VA benefits. The car started breaking down about four months in. It has issues with - overheating and despite the fact that we purchased the extended warranty they only paid for about half the repairs ( it still is n't fixed ). I ca n't believe that given our fl... |