Barclays Credit Card Complaint

Barclays Credit card department,

Rewards Virginia

I have been a Barclaycard US customer since -/-/-, carrying their then-- mastercard. When the card switched to the AAdvantage card in - 2015 due to the - Airways/- - merger, I was informed by mailer that my annual benefit ( associated with an $89.00 annual fee ) of - companion airline tickets would not be continued. I called the card issuer -/-/- to see if this benefit could be extended, and if not, to cancel this credit card. The agent I spoke with told me that I would in fact be issued - companion certificates, and she even offered to wave my annual fee as an added incentive to keep my business. My annual fee was in fact waved, but I was never issued the companion airline tickets ( approx redemption value $800.00 ). When I called today, I was informed that I would never be issued these benefit tickets, essentially that my business had been retained by making false statements. Without the assurance that my benefit of - annual companion airline tickets, I would have canceled my credit card and sought an alternative provider. The Barclaycard reps that I spoke to today ( - levels of supervisors ) all attempted to sell me more expensive products in some perverse attempt to provide me the earlier-promised benefit, but at a cost to me. As I look to purchase airline tickets for holiday travel for my family, I am now going to have to spend an additional ~ $800.00 that I otherwise would not have had to spend out of pocket.