PHH Mortgage Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

PHH Mortgage Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure South Carolina

I am behind on my mortgage and had to file bankruptcy -/-/- After I graduated from college, my income decreased significantly. PHH sent me a packet to submit for a loan modification, they have myhome listed for foreclosure. I submitted all the requested documents and contacted - as my advocate. I have received - letters fromPHH requesting the documents that I had submitted in -. I have yet to speak to the assigned case manager - -, I have annotated and faxed the documents requested for a secondtime. I have called to check the status of my packet as it is goingon -+ days, and when those days expire I have to start thisprocess over. PHH has my home listed for foreclosure. I purchasedmy home -/-/-, I am retired military veteran with a fixed income. All documents requested were submitted to PHH and -. I am desperately trying to save my home and just want theloan modified so I can afford the payments. I was told today that mypacket was submitted for review and I do n't know what else to do butrequest additional assistance to help me keep my home.

PHH Mortgage customer in South Carolina
Sep 28, 2015

* Source: CFPB Complaint Database

PHH Mortgage response to complaint:
Closed with explanation

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