DriveTime Consumer Loan Complaint

Vehicle loan Managing the loan or lease

DriveTime Consumer loan department,

Vehicle loan Managing the loan or lease Texas

I - - would like to request the release of all phone calls made into Drivetime from the dates of - to - to the Consumer Financial Protection Bureau at the below address. I have been requesting a Loan Modification on my vehicle for over 30 days and have been continually given the runaround whenever I call in. I have never been late on my payments since my purchase in -/-/-. I have attached all email communicationConsumer Financial Protection Bureau Attention : [ Employee Name, Division, and/or Office Number ] - - -, - -, - - am requesting the following:1. Please release all phone calls from the dates of - to - to the CFPB. 2. Release of your Loan Approval and Loan Modification Procedure from dealership to your corporate headquarters in - and - to the CFPB3. Loan modification to be granted with semi-monthly payments. Thank you- -

DriveTime customer in Texas
Sep 23, 2015

* Source: CFPB Complaint Database

DriveTime response to complaint:
Closed with explanation

Consumer disputes how DriveTime handled their complaint

Created with Highcharts 4.2.3DriveTimeComplaint HistoryComplaints12/20123/20134/20136/20138/201310/20133/20145/20146/20147/20148/20149/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201612/201602.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DriveTimeManaging the loan or lease3.0%91.1%5.9%ClosedClosed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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